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Hi Jake,
I just wanted to thank you and Michael for all of your help in getting my bags ordered. I just received my shipment today and I love them! I know this was my first order with you as well as my first time ordering anything like this. In other words, this was important for me as a new business owner and you worked with me every step of the way. I will certainly look to do business with you in the future! Thanks again!
Sincerely,
Carol Romeo
Sensible Staging & Redesign, LLC
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 1. How will I know if my artwork/logo will look ok on the item that I choose?
 2. Help, I forgot to order my promotional product and my event is this week, what should I do?
 3. When will I get my order?
 4. Can you guarantee my in hand date?
 5. If it says 14 business days for production for my item, is there any chance it will be sooner?
 6. I got my order, and I don't like it. What now?
 7. What happens if my order comes broken?
 8. Are you a member of any organizations?
 
 1. How will I know if my artwork/logo will look ok on the item that I choose?
RushKing order processing includes a paper art proof, at no additional cost to you. After we receive the order, our full service art department will send you via email or fax an art proof so that you can see exactly how the imprint will be printed. You must sign off on that art proof before any order goes into production. Until we get a signed art proof no printing will begin.
 2. Help, I forgot to order my promotional product and my event is this week, what should I  do?
First, don't waste any more time, you did that already. Give us a call at 877-787-4564 and we will work with you and advise you which orders can be produced in one day or three days or longer. We will ask you when your event is and we will guide you to the best product for you. Most of our items are available as a RUSH, but be aware that Rush Charges apply. Rush Charges vary depending on the item and we will let you know the pricing per each item. PLEASE NOTE THAT THE 24 HOUR RUSH, OR THREE DAY RUSH DOES NOT INCLUDE SHIPPING TIME. That time is only the amount of time, from the time the art has been signed off to the time that the product actually ships. Then the product will need to ship in enough time for you to meet your in hand date.
 3. When will I get my order?
Depending on which item you choose determines your order time frame. Production time does not start until the order is confirmed, and the art is signed off. We will advise you the standard production for the item that you choose. You will then have the opportunity to notify us if you need it quicker and if you would like the rush charges. Once again, the production time does not include the shipping time. Assume 5 business days for the UPS ground shipping.
 4. Can you guarantee my in hand date?
At RushKing Promotions we work very hard to make sure you have the order by your date if not before. All orders are monitored throughout the process to make sure that we are running on schedule. If for any reason, there are any delays you will be notified of ship time, and if necessary switch to a different item. We have a 99% on time rate and we pride ourselves with making sure all orders run on time. If necessary we have overnight crews to do anything necessary to get all orders out when they are supposed to get it. Please note that once we ship the order from us to you, we cannot be responsible for problems that might pop up with UPS. We will ship using the appropriate method, but occasionally UPS or FED EX does have problems. RushKing Promotions stands behind our warehouses but once the shipper has the order, we cannot be responsible for shipper delays.
 5. If it says 14 business days for production for my item, is there any chance it will be  sooner?
Usually not. The estimates are usually on target. Perhaps the item will ship at most a day sooner. We have huge volumes of orders and the orders are run in the order they are received. The only way to assure yourself that the order will ship sooner is to select a 3 day rush which includes additional fees.
 6. I got my order, and I don't like it. What now?
What is wrong with the order, is the item not what you expected, is the imprint wrong. You will have to call us at 877-787-4564 to discuss the problem with a representative.
 7. What happens if my order comes broken?
We know that this can be frustrating. If an order arrives and appears to have been damaged during shipping please call us at once. We need to know about any broken product right away so that we can either reprint what was broken or give you a credit for those pieces. We will discuss with you and decide what will work better for us. We need to make a claim with the shipper and if we need to do a reprint we need to make sure we have the printing screen still available. Please let us know the total number of broken pieces within 7 days of receipt of an order so that we can proceed quickly to get the situation fixed for you.
 8. Are you a member of any organizations?
Yes we are a member of the Advertising Specialties Institute (ASI).
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Specials
Resource Center
SPECIALS THIS MONTH 
- Cinch Tote Bag
- Spirit Rally Towel
- Tottle SPF 30 Sun Block
- Laminated Lunch Bag
- Plush Bear With Shirt
- 25 oz.Sport Bottle
BESTSELLERS 
- Business Card
- Full Color Pencil
- Budget Luggage Tags
- White Cermaic Mug
- Bic Clic Stic Pen
- Shot Glass-1.75 Oz
- Bike Bottles 22 Oz

RushKing Promotions – Promotional Items and Marketing Tools to Get You Noticed

Looking to stand out at the next expo, trade show or convention? You’ve come to the right place. RushKing is a promotional marketing company focused on growing your company or business. We are committed to delivering the best promotional products that successfully promote your brand and the proof is in our promotional products.

Promotional Pens, Custom Printed Bags and Much More!

Business cards work fine but if you really want to get noticed then you need to leave your potential clients with something more. Choose from thousands of different promotional products that will leave a lasting impression. From key chains and coffee mugs to promotional pens and custom printed bags, we can put your logo or contact information on just about anything. If there is a particular product you are looking for but don’t see, let us know and we can either order it or custom make it for you. Give us a call and speak to a promotional marketing consultant today!

RushKing – Customized Promotional Merchandise, Quick Turnaround and Quality Customer Service

If you are unsure of what promotional product will best serve you and your business at the next trade show then give us a call. Our trained and experienced customer service representatives can help you choose the best product for your business. All of our products are high quality and we do our best to get them to you as fast as possible and can even accommodate rush orders in necessary. So check out our promotional items and order today!

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