| Welcome to RushKing
Promotions. |
| Here at
RushKing we are a special kind of promotional marketing company.
We are a company whose focus is to always provide premier customer
service. With years of experience in promotional marketing we are
a big enough company to get you the excellent pricing and large
selections of items you need for a successful promotion. Yet we
are a small enough so that we can get to know each and every customer
on a personal basis and cater to their unique needs. We specialize
in getting you, the customer, exactly what you want, when you want
it, if not sooner. Even after the sale is complete and you have
your merchandise, we follow up with you and make sure you are happy
with the product. RushKing Promotions knows that your promotional
products reflect your company and we will do everything possible
to make that image outstanding. |
| Thanks for visiting
our site. |
|
| LIVE
CUSTOMER SUPPORT: |
|
| Monday
- Friday |
9:00 AM - 6:00 PM EST |
| Local: |
(718) RUSH-222
(718) 787-4222 |
| Toll
Free: |
(877) RUSH-KNG
(877) 787-4564 |
| |
|
|
| 24
HOUR FAX LINE: |
|
| Local: |
(718) 787-4422 |
| Toll
Free: |
(866) RUSH-FAX
(866) 787-4329 |
| |
|
|
| EMAIL
INFORMATION: |
|
|
| MAILING & SHIPPING
ADDRESS: |
|
 |
USE THIS UPDATED MAILING ADDRESS FOR USPS MAIL.
1006 East 28th Street
Brooklyn, NY 11210 |
| SHIPPING ADDRESS: |
|
| For Shipments : |
1006 East 28th Street
Brooklyn, NY 11210 |
|
|
| FREQUENTLY
ASKED QUESTIONS: |
|
| 1.
What type of website is this? |
| 2.
Can I order merchandise without an imprint? |
| 3.
I see what you have on the website, but I want something
else, do you have other products? |
| 4.
Can I get a sample of the product that I am interested
in? |
| 5.
How will I know if my artwork/logo will look ok on the
item that I choose? |
| 6.
I am not sure which item is good for my promotion or my
logo, what should I do? |
| 7.
Help, I forgot to order my promotional product and my
event is this week, what should I do? |
| 8.
What are the shipping costs for the merchandise? |
| 9.
Can I use my own UPS or FED EX shipper account number? |
| 10.
I found what I am looking for, now what? |
| 11.
How can I pay for my order? |
| 12.
Now that I have placed my order, am I done? |
| 13.
How do I send you the art work? |
| 14.
Wait, I don't have my logo on the computer, what if I can't
email it? |
| 15.
I do not have an email address or fax number, how do I get my
order confirmation or art proof? |
| 16.
Can you make us up a corporate logo? |
|
|
|
|
| 1. What type
of website is this? |
| Thanks for looking at our website.
We are a full service promotional marketing company. We sell custom
printed products to businesses, schools, organizations, and individuals.
Please see the About Us page for more information about RushKing Promotions.
|
| 2. Can I order
merchandise without an imprint? |
| Yes, absolutely. We sell blank goods
all the time. You will be paying the same price per piece, but you
will not be charged a set up charge for the art setup, since the order
will be delivered blank. |
| 3. I see what
you have on the website, but I want something else, do you have other
products? |
| Yes, we do. The website is a good place
to START looking at what products we sell. It is by no means all of
what we sell. We have over 5,000 other products that we sell that
aren't listed on the website. Either email info@rushking.com
or call 877-787-4564 and ask a customer service representative for
any other product you might be interested in. We can provide to you
via email or fax all the pricing, pictures and information that you
might need. |
| 4. Can I get
a sample of the product that I am interested in? |
| Sure, we can send you one free sample
of a product that you intend to order from us. Additional samples
will be billed. Please note that the sample will come with a random
imprint on it. If you need to see how your logo will look on the item,
we can do a sample of the item with the imprint, but there is a fee.
Please call customer service at 877-787-4564 for the pricing. |
| 5. How will
I know if my artwork/logo will look ok on the item that I choose? |
| RushKing order processing includes a
paper art proof, at no additional cost to you. After we receive the
order, our full service art department will send you via email or
fax an art proof so that you can see exactly how the imprint will
be printed. You must sign off on that art proof before any order goes
into production. Until we get a signed art proof no printing will
begin. |
| 6. I am not
sure which item is good for my promotion or my logo, what should I
do? |
| The best thing to do is give us a call
at 877-787-4564 and speak to one of our representatives. Our staff
is skilled in recommending the perfect promotional product and the
perfect display for your logo. Give us a try, we will do our best
recommending to you a product that you can receive when you need it
and exactly how you need it. |
| 7. Help, I
forgot to order my promotional product and my event is this week,
what should I do? |
| First, don't waste any more time, you
did that already. Give us a call at 877-787-4564 and we will work
with you and advise you which orders can be produced in one day or
three days or longer. We will ask you when your event is and we will
guide you to the best product for you. Most of our items are available
as a RUSH, but be aware that Rush Charges apply. Rush Charges vary
depending on the item and we will let you know the pricing per each
item. PLEASE NOTE THAT THE 24 HOUR RUSH, OR THREE DAY RUSH DOES NOT
INCLUDE SHIPPING TIME. That time is only the amount of time, from
the time the art has been signed off to the time that the product
actually ships. Then the product will need to ship in enough time
for you to meet your in hand date. |
| 8. What are
the shipping costs for the merchandise? |
| Shipping is very complex when it comes
to ordering the products listed on this website. RushKing bills shipping
charges based on UPS rates when the merchandise actually ships. We
have over 40 production facilities across the USA. We make every attempt
to ship your product from the closest production facility to your
shipping address to save you on shipping costs. Additionally, we try
to ship cheapest possible method, which is usually UPS Ground. Please
be advised that Rush Orders or even standard orders that have to meet
an in hand date will be shipped using the service that will get the
merchandise to you when you need it. This might mean an overnight
or 2 day air ship. Since you pay the actual UPS fees, the prices will
reflect the type of shipping that you require. If by special request,
you prefer us billing your shipper account number, arrangements can
be made to do so. Each item is billed by its particular weight and
destination, there is no set shipping fees for all the products. |
| 9. Can I use
my own UPS or FED EX shipper account number? |
| Yes, we can ship on either shipper numbers
and bill you for the shipping, or ship on your provided shipper number
and we will bill you nothing for the shipping. Please note that we
do not guarantee that your order will ship out on your shipper number.
Since we process hundreds of orders a day and most orders ship on
our shipper number, there are occasions that we end up shipping on
our account number. If this mistake does occur you will be responsible
for the shipping charges. We will try to accommodate your needs and
ship on your shipper number, but it cannot be guaranteed and you will
be responsible for the shipping. |
| 10. I found
what I am looking for, now what? |
At RushKing you have three options:
A) You can call place your order online using the easy to use navigator.
After you complete the online process a representative will be in
touch with you to confirm your order.
B) You can call us at 877-787-4564 and place your order with any of
our customer service representatives.
C) You can email your information to orders@rushking.com
and a representative will be in touch with you to confirm your order. |
| 11. How can
I pay for my order? |
| We accept MasterCard, Visa, Discover
or American Express. We must have all billing information. If that
is not an available option, please call us at 877-787-4564 for prior
approval to pay by certified check, bank check, money order or company
check. Your payment method must be approved before the order goes
into production. |
| 12. Now that
I have placed my order, am I done? |
| Not quite yet. We try to make the process
easy and painless, but we still need to have all the paperwork in
order. As soon as your order is taken you will receive by email or
fax an order confirmation. This form details all specifics of your
order, so that there are no discrepancies or mistakes. You must sign
that form and fax it or email it back for the order to be released
to the art department. If there are any necessary changes, make the
corrections and fax it back, unsigned and we will send you a revised
order confirmation. As soon as all the information is correct, fax
it right back to us so that we can move the order to the art department.
The art department will work on your logo or art information and send
you a proof to sign. The entire imprint will be on that proof. If
it is not on that proof it will not be printed. The order will not
go into production until the art is signed off as well. |
| 13. How do
I send you the art work? |
| It is best to email your logo, text
or information to art@rushking.com.
Please reference an order number or your name in the subject line.
An artist from our team will email you back an art proof and information.
Sometimes art work is hard to see or work on. Please make every effort
to send high resolution artwork. We prefer Adobe Illustrator, Adobe
PhotoShop, or EPS files. If the artwork is provided as a TIFF, JPEG,
or BMP we will try to work with it. If there are any problems we will
notify you. Please note that many customers have internal computer
programs that create the art images, don't assume that our computers
are equipped with those programs. Please call our art department to
verify that a particular file can be opened. |
| 14. Wait,
I don't have my logo on the computer, what if I can't email it? |
| Well, if you just need text then call
us up and tell us what the text is that you want it to be and we will
fax you or email you a proof. If you have a printed logo, then you
must mail it to us so that we can recreate the image. We do NOT accept
faxed artwork, it is just too blurry to work with and you will not
be satisfied with the results. |
| 15. I do
not have an email address or fax number, how do I get my order confirmation
or art proof? |
| Well, the best bet is to see if someone
near you has one, or your order will be delayed. If not, we will mail
you the order confirmation and art proof. The order will be put on
hold until both signed documents are returned to us. |
| 16. Can you
make us up a corporate logo? |
| At this time we don't have the resources
to provide corporate identities. What we do though, at no additional
charge, is provide some assistance to working with your logo or coming
up with a basic graphic for you. If you instruct us we can add a particular
picture or align some graphics or words. |
| 17. When
will my credit card be billed? |
| We bill your credit card two times.
We bill you the first time as soon as your order is confirmed for
the amount confirmed on the order confirmation. This enables the product
to be put into production. We bill you a second time once the shipment
has been sent out for the shipping charges and any overrun that was
produced. |
| 18. What
is overrun/ underrun? |
| These are words used in the promotional
industry. When your order is produced our large warehouses weigh out
the product that is necessary for your order. Using this method, sometimes
there is not an accurate amount of product produced. You are signing
on your order confirmation that you agree to an overrun or underrun
of up to 5%. This means that you agree that if up to 5% more are shipped,
then you will pay for them, but if 5% less are shipped, you will be
credited for that amount. When dealing with big machinery it is nearly
impossible to get the exact quantity. Another factor with the overrun
and underrun is that we always want to ship only the product that
comes out perfect so the misprints never ship. Typically the overrun
that is shipped is as few as +- 3%. |
| 19. Besides
for the charge for the item, what other fees are there? |
| Most items have a screen charge. Blank
goods don't have that charge. The screen charge varies per item. This
is a one time fee to set up your logo. If you need an imprint with
more than one color the screen charge will go up and an additional
charge per piece will be charged. We will advise you of all those
charges based on which item you choose and how many colors your logo
is. Additional fees include a second side imprint, a second location
imprint as well as special packaging. Also if your order needs to
be a rush order, there are extra rush fees which differ between the
different items. Shipping is billed at actual rates depending on how
quickly it needs to ship. Please see the information regarding shipping.
|
| 20. Can I
order assorted colors of the product that I want to order? |
| That's a difficult question to answer
without knowing specifics. In general, you can order assorted colored
products. The following limitations do apply. First, we do not have
all colors of all items in stock at all times. Our products are extremely
popular and we tend to run out of stock on some popular colors. Please
call and clarify with us what colors we currently have in stock. If
you request an assortment we will give you an assortment of colors
in stock at the time that you placed the order. Next, some products
we would need to charge a broken box charge to pick out different
colors. We will advise you if there is going to be an additional charge
at the time that you place the order. Next, if you do order a few
different colors, we can only guarantee the colors in stock and a
two or three different colors. Please keep in mind that the imprint
color that you are going to choose needs to be able to print well
on each color that you pick of the item. If we would need to change
imprint colors, there would be an additional screen charge. |
| 21. When
will I get my order? |
| Depending on which item you choose determines
your order time frame. Production time does not start until the order
is confirmed, and the art is signed off. We will advise you the standard
production for the item that you choose. You will then have the opportunity
to notify us if you need it quicker and if you would like the rush
charges. Once again, the production time does not include the shipping
time. Assume 5 business days for the UPS ground shipping. |
| 22. Can you
guarantee my in hand date? |
| At RushKing Promotions we work very
hard to make sure you have the order by your date if not before. All
orders are monitored throughout the process to make sure that we are
running on schedule. If for any reason, there are any delays you will
be notified of ship time, and if necessary switch to a different item.
We have a 99% on time rate and we pride ourselves with making sure
all orders run on time. If necessary we have overnight crews to do
anything necessary to get all orders out when they are supposed to
get it. Please note that once we ship the order from us to you, we
cannot be responsible for problems that might pop up with UPS. We
will ship using the appropriate method, but occasionally UPS or FED
EX does have problems. RushKing Promotions stands behind our warehouses
but once the shipper has the order, we cannot be responsible for shipper
delays. |
| 23. If it
says 14 business days for production for my item, is there any chance
it will be sooner? |
| Usually not. The estimates are usually
on target. Perhaps the item will ship at most a day sooner. We have
huge volumes of orders and the orders are run in the order they are
received. The only way to assure yourself that the order will ship
sooner is to select a 3 day rush which includes additional fees. |
| 24. Can I
cancel my order after I have placed the order? |
| It really depends on what stage we are
up to in the process. If you place a web order or a phone order and
change your mind immediately you may tell one of our representatives
to cancel out the order. Nothing will be charged to you. If you place
an order online or on the phone and more than 7 days have passed we
will charge a cancellation fee for entering an order. Our customer
service department spends time and effort getting each order confirmed
quickly and passed through the processes, if we need to spend more
than 7 days trying to hunt you down we will charge a cancellation
fee. If you confirm your order and decide to cancel once the art department
has sent you an art proof we will charge a cancellation fee as well.
Those fees are for our time in working on the order, pulling stock
and/or setting up your artwork. If we already started production on
the order it really is too late to cancel the order. Please call our
customer service department and they will check what stage your order
is up to and warn you about the possibility and costs of canceling
an order. Our goal is customer satisfaction. We work very hard on
each order. We will do whatever is possible on the day the order is
placed to let you know about all fees and circumstances so that there
should be no necessity to cancel any order at any later point. |
| 25. I got
my order, and I don't like it. What now? |
| What is wrong with the order, is the
item not what you expected, is the imprint wrong. You will have to
call us at 877-787-4564 to discuss the problem with a representative.
|
| 26. What
happens if my order comes broken? |
| We know that this can be frustrating.
If an order arrives and appears to have been damaged during shipping
please call us at once. We need to know about any broken product right
away so that we can either reprint what was broken or give you a credit
for those pieces. We will discuss with you and decide what will work
better for us. We need to make a claim with the shipper and if we
need to do a reprint we need to make sure we have the printing screen
still available. Please let us know the total number of broken pieces
within 7 days of receipt of an order so that we can proceed quickly
to get the situation fixed for you. |
| 27. I have
ordered from you in the past, can I reorder and save on some of the
charges. |
| Sure, our best customers are those that
return to us. You will save on screen or setup fees if you use the
same logo. If it is an exact reprint, there will be a half price screen
charge. If there is any change to the imprint, we would have to charge
you a full price screen charge. Please call our customer service representatives
for specific help with placing an exact reorder for a multi color
imprint. |
| 28. I am
a distributor and want to purchase products for my customers, is there
any relationship that we can set up? |
| We have many distributors that purchase
with us. Our policy is that we want to make a mutually beneficial
relationship. We charge you standard pricing on the first order and
as we see repeat orders from you, we will establish a discount program
with you. Many people contact us and don't bother coming through with
future orders, that's why we like to see some history before we can
set up the relationship. |
| 29. Are you
a member of any organizations? |
| Yes we are a member of the Advertising
Specialties Institute (ASI). |
RushKing Promotions and RushKing.com
is not responsible for typographical
errors on the website. We reserve the right to cancel any order at
any time
for a full refund using your original payment method. |
